Privacy Policy
Valora Catering Limited
Last updated: 27th July 2025
We believe you should understand your rights without needing a law degree.
This privacy policy is written in clear, no-fluff language, so you can easily see what data we collect, why we collect it, and how we keep it safe.
1. Who We Are
We are Valora Catering Limited, a UK-registered catering business based at:
Registered Office: 63 Westfield Park, Pinner, HA5 4JL
Trading Address: 5 Western Avenue, Greenford, UB6 8TF
Company Number: 15805404
We provide professional catering services for weddings, events, and takeaways across London and surrounding areas.
If you have any questions about how we handle your personal data, contact:
Elizabeth Abete ( Compliance, Risk, Brand Trust ).
📧 events@valoracatering.com
Ref.: Compliance
2. What This Policy Covers
This policy explains:
What personal data we collect
Why we collect it
How it’s stored and protected
When we may share it (rarely)
Your rights under UK and EU GDPR
How we use cookies and analytics
Our responsible use of AI tools
What we’ll do if there’s ever a data breach
We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the UK Data Protection Act 2018.
3. What Data We Collect and Why
We only collect personal data that is necessary for the specific purposes listed below, nothing extra.
We do not collect or request sensitive data (e.g. health details, religious beliefs, biometric info).
4. How We Collect It
We collect personal data when:
You fill out a contact or enquiry form on our website
You contact us by email, phone, or messaging platforms
You confirm a booking or request a quote
You browse our website and analytics tools are triggered (see section 9)
We do not purchase, rent, or share data from other sources.
5. How We Store and Protect It
Your data is stored securely via trusted digital services (see below).
Access is limited to authorised personnel only.
We use encryption, password protection, and regular access reviews.
We do not use automated profiling or AI to make decisions about clients.
6. Where and With Whom We Store It
We use trusted third-party providers for hosting, email, storage, and analytics. They follow UK and EU data protection laws.
Some providers store data outside the UK/EU (e.g., in the US). When this happens, we ensure legal safeguards like standard contractual clauses are in place to protect your data.
We choose reliable partners and regularly check their privacy practices to keep your information safe.
7. How Long We Keep It
You can request deletion at any time unless we are legally required to retain your data.
8. Your Rights Under GDPR
You have the right to:
Ask for a copy of the personal data we hold about you
Correct inaccurate or outdated data
Ask us to delete your data
Withdraw your consent (where applicable)
Object to certain types of processing
File a complaint with the UK Information Commissioner’s Office (ICO) at
or with your local EU data protection authority
To exercise your rights, email us at [insert your contact email].
9. Cookies and Analytics
We use:
Essential cookies: Required for the site to function properly
Google Analytics: To understand general visitor behaviour (device type, page views, time on page, country)
We do not collect personal identifiers through analytics.
You can control or delete cookies in your browser settings at any time.
You can also install Google’s opt-out browser add-on.
10. Use of AI Tools
We use AI tools only to support our internal business operations. We do not use AI to process your personal or sensitive data, nor do we use AI to make decisions about our clients. All AI-generated or AI-assisted content is reviewed, edited, and approved by a human before it is used.
We are committed to responsible and transparent AI use, in line with the EU AI Act, which takes effect on 2 August 2025.
11. Children’s Privacy
Our services are not intended for anyone under 16.
We do not knowingly collect data from children.
If you believe a child has submitted personal data to us, please email us and we will delete it promptly.
12. If There’s Ever a Data Breach
If your personal data is affected by a breach, we will notify you and any relevant authorities as required by law.
13. Changes to This Policy
We may update this privacy policy if regulations change or if we introduce new services.
The most recent version will always be available on our website.
We may also notify you directly for significant changes.
14. Contact Us
To ask a question, request data, or raise a concern, contact
Email.: events@valoracatering.co.uk
Phone Number.: 02046 291 565
Location.: 5 Western Avenue, Greenford, UB6 8TF
© Valora Catering Limited. Registered with Ealing Council. Fully insured. Allergen information available on request.
